AI Feedback Intelligence for Employee Engagement
Turning thousands of open-text survey responses into themes HR can act on, and replies HR can send with one review.
Manual reading, manual replies
Each pulse cycle, HR admins opened a spreadsheet of open-text comments, read every one, mentally grouped themes, pasted highlights into a deck, and hand-wrote individual replies to employees.
Volume broke the loop
- Thousands of comments per cycle across 60+ clients
- Inconsistent theming between admins
- Reply fatigue → many employees never heard back
- Days between feedback and action
Classify, cluster, assist
- Sentiment + theme classification into a defined taxonomy
- LLM summarization of each cluster
- AI Reply Assistant drafts context-aware responses for admins
# Classify one employee comment. Output STRICT JSON only.
ROLE: You classify anonymous employee feedback.
TAXONOMY: [Compensation, Management, Growth,
Workload, Culture, Tools, Recognition, Other]
RULES
- sentiment ∈ {positive, neutral, negative}
- theme MUST come from TAXONOMY
- If confidence < 0.6 → theme = "Other",
set "needs_human_review": true
- NEVER invent themes. NEVER quote the
employee by name. NEVER guess identity.
OUTPUT
{ "sentiment": "...", "theme": "...",
"confidence": 0.0-1.0,
"needs_human_review": false }
The Reply Assistant drafts. HR admins review and approve every message. Nothing is ever auto-sent to an employee.
Confidence below threshold routes the comment to a manual-review queue instead of a low-quality auto-tag.
Anonymity is preserved end-to-end; the model never receives or infers employee identity. Sentiment is advisory, never a performance signal.